Remote Access Quickguide

Table of Contents

1. Remote Access Quickguide
   1. Secure/Non-secure Popup Message
   2. No Authentication Credentials
   3. Error Message - Authentication Module
   4. Out of Date Information/Pages
   5. Returned to Login Screen
   6. Pop-up Blocker Software
   7. Log-in Twice
   8. Still unable to login
   9. Warning: AOL Users

Out of Date Information/Pages

Problem:

Out of date or 'wrong' pages appear when you login to ELITE.

Suggested Solution:

This is caused by "Caching". To clear your cache:

• Go to Internet Explorer > Tools > Internet options > General
• Under Temporary Internet files click Delete Files
• Restart the browser (close ALL windows first, including any file download windows).

Also, make sure that your browser is set up to update properly:

• Go to Tools > Internet Options > General.
• Under Temporary Internet files, click Settings.

Under Check for newer versions of stored pages, select Every visit to the page, and click OK.