Remote Access Quickguide

Table of Contents

1. Remote Access Quickguide
   1. Secure/Non-secure Popup Message
   2. No Authentication Credentials
   3. Error Message - Authentication Module
   4. Out of Date Information/Pages
   5. Returned to Login Screen
   6. Pop-up Blocker Software
   7. Log-in Twice
   8. Still unable to login
   9. Warning: AOL Users

Error Message - Authentication Module

Problem:

You get the error message "An error occurred in the authentication module. Error occurred while trying to look up the current session in the database"

Suggested Solution:

This is caused by "cookies" not being enabled in your browser. With cookies turned off, logging in is impossible, as a session ID cookie is used to identify and authenticate you throughout your session.

To change this:

• Go to Internet Explorer > Tools > Internet Options > Privacy.
• Move the slider to either Medium High, Medium, Low, or Accept All Cookies.
• Click Apply then OK.
• Try logging in again.

If you have Netscape:

• Go to the Edit menu > Preferences > Privacy & Security > Cookies.
• Select any of the following, Enable cookies for the originating web site only, Enable cookies
  based on security settings or Enable all cookies

Try logging in again